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Last Updated: September 10, 2026
SharkVPN (“SharkVPN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information associated with your use of our applications, websites, VPN services, and related services (collectively, the “Services”).
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.
By using SharkVPN, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you use SharkVPN.
Account Information
If you create or use a SharkVPN account, we may process information such as:
Email address
Display name
Authentication information
Account status
Subscription or entitlement information
Account creation and update timestamps
Passwords, where applicable, are stored using secure password-hashing techniques rather than as readable passwords.
Social Sign-In Information
SharkVPN may allow you to authenticate using supported identity providers such as Google or Apple.
When you use social sign-in, we may receive information made available by the provider, such as:
Provider-specific user identifier
Email address
Name, where provided
Verified-email status
Authentication-related information required to validate the sign-in
SharkVPN does not require access to your Google or Apple account password.
Apple users who select Hide My Email may provide SharkVPN with an Apple private-relay email address instead of their underlying personal email address. We accept such verified relay addresses and do not require you to disclose the underlying email address solely because you use Apple's privacy relay.
Device and Application Information
We may process limited technical information necessary to operate and secure the Services, including:
Device or installation identifiers
Device platform
Operating system and version
SharkVPN application version
Registered devices
Push-notification tokens
Authentication/session information
Technical diagnostics
Connection state and service-health information
This information may be used for authentication, device management, fraud prevention, troubleshooting, notifications, and reliable operation of the VPN service.
2. VPN Service Information
SharkVPN processes technical information necessary to establish, maintain, secure, and account for VPN connections.
This may include information such as:
Selected VPN location or node
VPN session identifier
Connection and disconnection timestamps
Session state
Duration
Data-transfer or bandwidth accounting information
Technical connection and failure information
Information required to determine service entitlement and remaining VPN access
We use this information to provide the VPN service, enforce service limits, calculate usage or rewarded access, detect operational problems, and maintain service reliability.
Internet Activity
SharkVPN is designed to transport your network traffic through our VPN infrastructure.
We do not intend to use the contents of your VPN traffic for advertising or to build profiles of your browsing behavior.
We do not sell your browsing history.
Operational infrastructure may necessarily process network information while routing traffic. We aim to limit collection and retention to information reasonably required for operation, security, abuse prevention, troubleshooting, accounting, and legal obligations.
3. Free and Rewarded Access
SharkVPN may offer free VPN access through rewarded advertising.
When you voluntarily watch a rewarded advertisement, information associated with the reward may be processed to:
Verify that an eligible advertisement or reward event occurred
Prevent duplicate or fraudulent rewards
Calculate VPN access earned through rewards
Enforce reward limits
Maintain service accounting
Advertising providers may independently process device, advertising, network, or interaction information according to their own privacy policies and applicable consent requirements.
SharkVPN's backend remains authoritative regarding whether a reward has been earned and how much VPN access is available.
4. Advertising
SharkVPN may use third-party advertising services, including Google advertising technologies, to provide advertisements and rewarded advertising.
Depending on your platform, region, privacy choices, and applicable law, advertising providers may process information such as device identifiers, advertising identifiers, IP address, approximate location derived from network information, and advertisement interactions.
Where required, we will request applicable consent or provide available privacy choices.
Advertising providers process information according to their own terms and privacy policies.
5. Subscriptions and Payments
SharkVPN may offer paid subscriptions, purchases, or other paid access.
Payments may be processed through third parties such as:
Google Play
Apple App Store
Supported payment providers
Supported regional payment methods
SharkVPN generally does not need to receive your complete payment-card credentials when payments are processed by an external payment provider.
We may receive and retain information necessary to verify and administer a purchase, such as:
Product or plan
Transaction or purchase identifier
Payment provider
Purchase status
Subscription status
Expiration or renewal information
Verification result
Limited accounting information
Payment providers process payment information under their own privacy policies and terms.
6. Support Requests
If you contact SharkVPN or submit a support request, we may process:
Your account information
Email address
Ticket reference
Subject and category
Messages you send to us
Support correspondence
Relevant application, device, or operating-system context
Ticket status and support history
This information is used to investigate and respond to your request and improve the reliability and security of our Services.
Internal administrative notes used by SharkVPN personnel are not intended to be exposed as customer correspondence.
Please do not include passwords, authentication tokens, payment-card numbers, private keys, or other unnecessary sensitive information in support messages.
7. Notifications and Email
SharkVPN may send transactional or operational communications concerning matters such as:
Email verification
Password reset
Account security
Support-ticket activity
Account status
Account recovery or deletion
Important service information
Where supported and permitted, we may also send push notifications.
Promotional communications, where offered, are handled separately from communications that are reasonably necessary to operate, secure, or administer your account.
8. How We Use Information
We may use information described in this Policy to:
Provide and maintain SharkVPN
Authenticate users
Manage accounts and devices
Establish and maintain VPN sessions
Determine subscriptions and access entitlements
Administer free and rewarded VPN access
Verify purchases
Provide customer support
Deliver operational communications
Detect fraud, abuse, unauthorized access, and security threats
Diagnose errors and service failures
Monitor service health and capacity
Enforce our Terms of Service
Protect SharkVPN, our users, and our infrastructure
Comply with applicable legal obligations
We do not sell personal information for monetary consideration.
9. Service Providers
We may use third-party providers to operate portions of SharkVPN, including services relating to:
Cloud and server infrastructure
Authentication
Push notifications
Email delivery
Advertising
Application distribution
Payment processing
Security and monitoring
These providers may process information necessary to perform their respective services.
For example, SharkVPN currently integrates technologies associated with Google/Firebase and may use platform services provided by Apple and Google.
Their handling of information is also governed by their respective terms and privacy policies.
10. Information Sharing
We may disclose information:
To service providers performing services on our behalf
When necessary to process or verify a transaction
When necessary to provide requested support
To protect the security and integrity of SharkVPN
To investigate fraud, abuse, or attacks
When required by applicable law, court order, or valid legal process
In connection with a merger, acquisition, financing, restructuring, or transfer of the business, subject to appropriate safeguards
We do not sell users' VPN browsing histories to advertisers.
11. Security
We use technical and organizational safeguards intended to protect information processed by SharkVPN.
Depending on the type of information and system involved, these measures may include:
Encrypted network communications
Secure authentication
Password hashing
Encryption of selected sensitive stored information
Access controls
Role-based administrative permissions
Session revocation
Audit records
Input validation
Abuse and rate-limit controls
Restricted administrative operations
No Internet-connected service can guarantee absolute security, and we cannot guarantee that unauthorized access or security incidents will never occur.
12. Data Retention
We retain different categories of information for different periods based on their purpose.
Information may be retained for as long as reasonably necessary to:
Provide the Services
Maintain an active account
Administer subscriptions and transactions
Maintain security and prevent abuse
Resolve support requests
Meet accounting requirements
Establish, exercise, or defend legal claims
Comply with applicable legal obligations
We seek to avoid retaining information longer than reasonably necessary for its intended purpose.
Certain limited operational, accounting, security, transaction, or audit records may need to remain after account deletion where retention is necessary or legally required.
13. Account Deletion
SharkVPN provides an account-deletion process.
When a standard deletion request is accepted, the account may enter a 60-day recovery period. During this period, access may be revoked while the account remains eligible for recovery.
If you recover the account within the permitted recovery period, recovery does not extend an otherwise expired subscription, trial, reward, or entitlement.
After the applicable deletion period expires, SharkVPN may finalize the deletion and anonymization process according to our account lifecycle procedures.
Certain authorized administrative circumstances may permit immediate account finalization where applicable.
Deletion does not necessarily require removal of every record where limited information must be retained for security, fraud prevention, accounting, transaction integrity, legal obligations, or other legitimate purposes.
14. Your Choices
Depending on your location and applicable law, you may have rights concerning your personal information, which may include rights to:
Request access
Request correction
Request deletion
Object to or restrict certain processing
Withdraw consent where processing relies on consent
Exercise applicable advertising/privacy choices
You may also manage certain account, notification, and privacy settings through SharkVPN where those controls are available.
Requests may be subject to reasonable identity verification and applicable legal exceptions.
15. Children's Privacy
SharkVPN is not intended for children below the minimum age required to independently consent to use of the Services under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided information to SharkVPN contrary to applicable requirements, please contact us.
16. International Processing
SharkVPN operates network and service infrastructure that may be located in multiple countries.
As a result, information may be processed in countries other than the country in which you reside.
Where required, we take appropriate measures concerning international transfers and processing of personal information.
Selecting a VPN location may also cause your Internet traffic to be routed through infrastructure in the selected location.
17. Third-Party Websites and Services
SharkVPN may contain links to third-party websites, application stores, payment providers, or other services.
Their privacy practices are governed by their own policies, and SharkVPN is not responsible for the privacy practices of independent third parties.
18. Changes to This Privacy Policy
We may update this Privacy Policy as SharkVPN, applicable law, or our data practices change.
When we make changes, we will update the Last Updated date and may provide additional notice where appropriate or legally required.
Material changes will apply in accordance with applicable law.
19. Contact Us
If you have questions, privacy requests, or concerns regarding this Privacy Policy or SharkVPN's privacy practices, contact:
SharkVPN
Email: support@sharkvpn.app
Website: https://sharkvpn.app
Need help? support@sharkvpn.app